Spa Etiquette | Sheraton Porto Hotel & SPA

THE SPA @ Sheraton Porto finds its inspiration in Starwood's Seven Pillars of Well-Being: Beauty, Harmony, Aqua, Vitality, Life Balance, Nature and Nutrition. The result is a space of pure leisure and relaxation, where the tensions of everyday life are dispelled.

At THE SPA you can enjoy a range of services destined to help you rediscover your inner sense of wellbeing. In order to make your stay even more memorable, we kindly ask you to turn off any disruptive communication devices, such as mobile phones or pagers. To best ensure spa user privacy, the use of photography or film equipment must be authorized by the management.

Smoking is strictly forbidden in all THE SPA's facilities.


Bookings can be made at THE SPA, through our webpage or by calling our direct line +351 220 404 000.
We recommend you to book your treatment one week in advance. Bookings can be guaranteed through the presentation of a credit card number.

The Treatments
A variety of treatments are available to all THE SPA clients (members, non-members or hotel guests). Any treatment allows free enjoyment of THE SPA facilities.

Appropriate Arrival Time

Please arrive at least 30 minutes prior to your treatment to allow yourself time to check in, change your clothing (robes and slippers will be provided) and prepare yourself for the moments of pure relaxation awaiting you. Please remember that a late arrival for your treatment will shorten its duration, thus limiting benefits and your satisfaction.

A 50% cancellation charge will be incurred for any treatment or Spa programme not cancelled at least 24 hours prior to appointment. Cancellation within 12 hours will incur a 100% charge.

Gift Certificates
An ideal present. Gift vouchers are available for any occasion: Yoga, Water Therapy, Rhythms, Localized, Tai Chi and Pilates, facial and body careproduct, massages or body wraps. Offer your friends or family the benefits of THE SPA by giving them the ideal present. Gift certificates are non-refundable, need an advance booking, must be presented when arriving for the treatment and are valid one year aftes the issued dat.

Storing Valuables

Don´t leave your valuables unguarded. Please remember that, accordingly to current law, Sheraton Porto Hotel & Spa can only be held responsible for those valuables deposited in the safe deposit boxes at the front desk of the hotel.

Opening hours:
Monday to Friday from 7.30 a.m. to 10.00 p.m.
Saturday from 8.00 a.m. to 10.00 p.m.
Sunday and Public Holidays from 8.00 a.m. to 9.00 p.m.

Children only can use the pool everyday from 1:00 p.m. to 7:00 p.m, under supervision of an adult